Privacy Policy
In this privacy policy we explain how we collect and use personal data. This privacy policy applies to all personal data that we process relating to you when you have contact with us.
Who We Are
We are Spraybest, a distributor and wholesaler within the industry in the field of technical spray nozzles, compressed air systems, droplet separators and misting turbines. We are located at Zwanenburgerdijk 335, 1161 NN in Zwanenburg, The Netherlands.
Spraybest processes and analyses data with the aim of responding as effectively as possible to your needs as a customer. We are responsible for collecting and using your personal data as described in this privacy policy. We attach great importance to our role and reputation as a reliable business partner and therefore also to ensuring the right to privacy for you as a customer.
If you have questions, comments or complaints regarding the processing of your data, you can contact us via info@spraybest.nl.
The Types of Personal Information We Process
Personal data includes all information that can be directly or indirectly related to you. We may collect and process the following categories of personal information:
Name and Other Identifiable Information
For example, we may record your name, title, gender and date of birth.
Your Contact Details and Information About Your Personal Account or Registration
Your contact details may include your address, place of business, telephone number and email address. When registering for certain services or creating a personal account, we may record your login details and other information you enter on the account or registration form.
Our Communication With You
If you send us an email or communicate with us online via social media chat, we record your communication with us. If you call us, we record your questions or complaints in our database.
Information We Collect When You Use Our Website
When you visit our website, we may record your IP address, browser type, operating system, referring website, browsing behaviour and click behaviour. With your consent we may also receive your location data. In addition, we may automatically receive a notification when you open a newsletter or click on a link in a newsletter.
Information Related to Social Media
We may receive information from the provider of your social network. This depends on your social network settings. For example, if you log in to our services using a social network account, we may receive your social network profile, including contact details, interests and contacts. More information about the personal data we receive from your social network provider can be found on the website and in the privacy policy of that provider.
Information You Share With Us
You may choose to share information with us, for example when you respond to us on social media or complete a customer survey.
Cookies and Similar Technologies
When you use our website, we collect information via cookies and similar technologies. For more information, please read our cookie policy on the website.
How We Collect Your Data
Spraybest may obtain your personal data in several ways, for example when you fill out a form, communicate with us via social media or subscribe to our newsletter. Depending on your social network settings, we may also receive information from the provider of your social network.
The Purposes for Which We Use Your Data
The main purposes for which we use your personal information are:
To Provide Services to You
To simplify the use of our online services, we may analyse the data we collect from your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to determine which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so that we can tailor our communication to that channel or device.
Spraybest uses the software of onlinesucces.nl to offer you a better and more personalised experience on the website. A profile is created by the Online Succes software when an interaction with our website takes place. This occurs, for example, when you download a whitepaper. Your Online Succes profile is unique to Spraybest. To ensure your privacy, this data is only accessible to you and Spraybest and is never shared with third parties. You can view, modify and/or delete your Online Succes profile at any time via this link.
To Communicate With You
We use your contact details to communicate with you, answer your questions or handle your complaints.
For Statistical Research
We use automated tools to perform statistical research into general trends in the use of our services, website and social media, and into the behaviour and preferences of our customers and users. Through statistical research we can develop better services and improve the design and content of our website.
For this research we may combine and analyse different types of data. We only use aggregated data and do not use names, email addresses or other directly identifiable information. We may also combine such aggregated data with information from public sources (such as Statistics Netherlands – CBS). We will not use sensitive data for this statistical research without your consent.
For Direct Marketing Purposes
We may use your personal information to send you newsletters or other marketing messages. To determine what is relevant to you, we may use automated tools to analyse your personal information. For this purpose we may use and combine the information described above. We may also combine aggregated information with information obtained from public sources (such as CBS). We will not use sensitive data for this statistical research without your consent.
We use the results of our analysis to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may adjust our newsletter and website with content that we believe is relevant to you.
We may use various channels for our marketing messages, such as email and social media. You can withdraw your consent to receive marketing messages or object to them at any time. To do so, follow the instructions in the relevant marketing message or contact us via info@spraybest.nl.
Disclosure and Sharing of Data With Third Parties
We may disclose or share your personal data with third parties for the following purposes:
For Supporting Services
To provide our services, we work with third parties such as social network providers and marketing agencies. All these third parties are required to protect your personal data and to process it only in accordance with our instructions.
For Statistical Research and Direct Marketing
Your personal information may be used for the purposes of statistical research and direct marketing as described above.
Third-Party Websites
Our website contains links to third-party websites. When you follow these links, you leave our website. This privacy policy does not apply to third-party websites. Spraybest accepts no liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. Please consult the privacy policies of these third parties (if available) to see how they handle your personal data.
Within Spraybest
Your data may be shared with other colleagues within Spraybest in order to provide you with the best possible service.
Security and Retention
Spraybest takes the necessary technical and organisational measures to protect your personal data against loss or unlawful use.
Your personal data will be retained for as long as necessary for the purposes described in this privacy policy or as required to comply with legal obligations and to resolve disputes.
Children’s Privacy
Spraybest strives not to collect information about children aged 16 or younger or to create interest segments specifically designed to target children. If you are concerned about your child’s privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us via info@spraybest.nl.
Your Rights
You have several rights when we process your personal data. These rights are laid down in the General Data Protection Regulation (GDPR). You can request access to, correction, blocking or deletion of your personal data at any time.
To exercise your rights, you can submit a written request. Spraybest has four weeks from receipt of the request to assess whether the request is justified. Within four weeks Spraybest will inform you of the outcome. If the request is not granted, you have the option to object to Spraybest or submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens – AP). Based on a request, Spraybest may ask for additional information to verify the identity of the data subject.
Spraybest
Zwanenburgerdijk 335
1161 NN Zwanenburg
The Netherlands
If you have questions, comments or complaints about this privacy policy, you can contact us via info@spraybest.nl.
How This Privacy Policy Is Maintained
This privacy policy came into effect on May 16, 2018 and replaces our previous privacy policy. This privacy policy is continuously reviewed. We will inform you of changes by publishing the revised policy on spraybest.nl, after which it will take effect immediately.
